TTC COVID-19 Response

May 21, 2020

The following is an overview of measures TTC continues to take to keep our customers safe and well informed. Please share any of the following with your colleagues.

Vehicle and station disinfection

Since January, the TTC has been performing significant additional cleaning and disinfection of all public places with a focus on touch and grab points, such as buttons, railings, handles and straps. All stations, buses, streetcars, trains are receiving extra attention.

TTC website links and resources

The safety of our customers and employees is our first priority. Our website, TTC.ca, provides guidance for riding the TTC during the COVID-19 pandemic.

Quick links

Coronavirus updates

Frequently Asked Questions about COVID-19

Extra buses added to key routes

TTC COVID-19 case update

Wheel-Trans updates

TTC Customer Service

General TTC information 416-393-4636

Customer Service

416-393-3030

TTY Hearing Challenged Service

416-338-0357

Online for complaints or compliments

www.ttc.ca

Toronto Transit Commission May 20, 2020

Reminders to keep everyone safe when travelling on public transit:

•TTC and Toronto Public Health strongly recommend

that all customers wear a face covering when taking

transit .

•If you’re sick, stay home.

•Wash your hands when you get to your destination.

•We’re all in this together.

To further support the important message about wearing a face mask or face covering, TTC CEO Rick Leary wrote an Op-Ed in the Toronto Star. The full article can be read here:

Safety on the TTC

The TTC looks a lot different these days. A number of measures have been taken to enhance safety for our customers:

• hand sanitizers are installed at all subway stations;

• cash, token and TTC ticket fares are suspended – pay fares with your PRESTO card;

• COVID-19 screening posters are up at the entrances to all stations;

• disinfecting our vehicles twice a day including hand holds and touch points;

• supporting our vulnerable communities with additional special constable patrols on vehicles and in stations;

• providing additional service on our busiest routes;

• providing masks, face shields, gloves and hand sanitizers to all our frontline employees;

• partnering with the City in promoting COVID-19 public health messaging on all of our communication channels.

Thank you for your support of our essential service to Toronto.

Richard Leary

CEO

Toronto Transit Commission